There is no one right answer to this question. It really comes down to you and how much work you want to do managing your diabetes. On average, our members interact with us at least once a week and that can be everything from a simple refill request to a complex problem they need help with.
We want you to set your own pace so that you neither feel overwhelmed or forgotten. We have a series of pre-defined check-ins like the Time In Range notification we send out every two weeks and the monthly reports. Those touch points are generally good times to ask for help.
Remember that no question is too small or too large. We built Steady to support you through everything around your diabetes so don't be afraid to ask!